Welcome to www.fonezone.pk (the “Site”), operated by Fonezone (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website, products, and services, including the sale of mobile phones, accessories, and at-home repair services. By accessing or using our website and services, you agree to comply with these Terms. Please read them carefully.
Acceptance of Terms
By using our Site and services, you agree to be bound by these Terms, along with our Privacy Policy. If you do not agree with any part of these Terms, please do not use our Site or services.
Products and Services
We offer the following products and services:
Mobile Phones and Accessories: Sales of various mobile phone models and related accessories.
Repair Services: At-home repair services for mobile phones.
Availability
All products and services are subject to availability. We reserve the right to limit the quantity of products or services we offer and to discontinue any product at any time.
Repairs
By booking a repair service, you agree to provide accurate information about your device and its condition. Any attempt to mislead or withhold information may result in additional charges or cancellation of service.
Pricing and Payments
Pricing
All prices displayed on our Site are in Pakistani Rupees (PKR) and include applicable taxes unless otherwise stated. We reserve the right to change prices at any time without prior notice. However, the price you see at checkout will be the price you are charged.
Payments
Payments can be made through various methods available on our Site, including credit/debit cards, mobile wallets, and cash on delivery (where applicable). By submitting your payment information, you agree to provide accurate and complete details, and you authorize us to charge the amount to your selected payment method.
Shipping and Delivery
Shipping
We offer shipping for mobile phones and accessories within Pakistan. Delivery times and costs will vary depending on your location and the shipping option you choose at checkout.
At-Home Repair Services
If you book an at-home repair service, you must provide accurate and accessible information for the repair technician. Any issues with access may result in delays or cancellation of the service.
Returns and Refunds
Products
If you are not satisfied with a product you purchased, you may request a return within 7 days of delivery. Products must be returned in their original condition and packaging. Please note that certain items, such as used or damaged products, may not be eligible for return.
Repairs
We guarantee our repair services for 30 days. If you experience any issues with the repair within this period, please contact us, and we will address the issue free of charge. However, this warranty does not cover physical damage caused by misuse after the repair has been completed.
User Obligations
By using our Site, you agree:
To provide accurate, current, and complete information when creating an account, making a purchase, or requesting a service.
Not to use our Site for any illegal or unauthorized purposes.
Not to upload or distribute malicious software or engage in any activity that could harm our Site, services, or other users.
We reserve the right to terminate your access to our Site and services if we suspect that you have violated these Terms or engaged in fraudulent or harmful behavior.
Intellectual Property
All content on our Site, including text, images, logos, and product descriptions, is the property of Fonezone. You may not copy, distribute, modify, or use any content from our Site without our prior written permission.
Limitation of Liability
We strive to provide accurate information and quality services, but we do not guarantee that our Site will always be available, secure, or error-free. To the fullest extent permitted by law, Fonezone and its affiliates will not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our Site, products, or services.
Indemnification
You agree to indemnify, defend, and hold harmless Fonezone, its affiliates, and employees from any claims, damages, liabilities, costs, or expenses arising out of your use of our Site, services, or violation of these Terms.
Governing Law and Dispute Resolution
These Terms and your use of our Site and services are governed by the laws of Pakistan. Any disputes arising out of or in connection with these Terms will be resolved through arbitration in accordance with the applicable laws of Pakistan.
Changes to Terms
We may update these Terms from time to time. Any changes will be posted on this page, and the revised version will be effective immediately upon posting. Please check this page regularly for updates.
Contact Information
If you have any questions or concerns regarding these Terms, please contact us through the Contact Us form.
NOTE: By using our Site and services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
