At Fonezone.pk, we strive to provide quality products and services to our customers. If you are not entirely satisfied with your purchase, we’re here to help. Please read our Return and Refund Policy carefully to understand your rights and obligations regarding returns and refunds.
1. Return Policy
Eligibility for Returns
We accept returns on most products, subject to the following conditions:
Mobile Phones: Must be returned within 7 days of the delivery date.
Accessories: Must be returned within 14 days of the delivery date.
Repair Services: At-home repair services are non-refundable once completed.
Conditions for Returns
To be eligible for a return, the following conditions must be met:
The product must be unused, in its original packaging, and in the same condition as when you received it.
All original accessories, manuals, and free gifts (if any) must be included in the return.
The original receipt or proof of purchase must be provided.
We reserve the right to refuse a return if these conditions are not met.
Non-Returnable Items
Certain items are non-returnable, including:
Products that have been damaged due to misuse, neglect, or accidents after delivery.
Products that have been opened, used, or altered.
Repair services (except for warranty issues).
How to Initiate a Return
To initiate a return, please contact our customer support team at the mobile number mentioned on the website or through the Contact Us form within the return period. Our team will contact you during the process and will provide instructions for returning the item.
Return Shipping: You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong product or defective item).
2. Refund Policy
Refund Eligibility
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed as follows:
Mobile Phones and Accessories: If the return is approved, we will initiate a refund to your original method of payment within 7-10 business days.
Shipping Fees: Original shipping fees are non-refundable, except when the return is due to our error.
Partial Refunds
In certain circumstances, only partial refunds will be granted:
Items that are returned after the return window has closed (but within a reasonable period).
Items that show signs of use or are missing original parts.
Refund for Non-Refundable Items
If your item is deemed non-returnable, we will notify you and offer the option of returning the product to you at your expense.
3. Repair Service Warranty
We stand by the quality of our repair services and offer a 30-day warranty on all repairs. If you experience an issue related to the repair within the warranty period, we will address it free of charge. Please note the following conditions:
Warranty Coverage: The warranty covers the specific repair performed and any parts replaced during the service.
Exclusions: The warranty does not cover new damages, misuse, or other unrelated issues that arise after the repair.
Claiming Warranty: To claim a warranty, please at the mobile number mentioned on the website or through the Contact Us form with details of the issue. A technician will be dispatched to assess the problem.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact our customer support within 7 days of receiving the item, and we will assist you with the exchange process.
5. Contact Us
If you have any questions or concerns about our Return and Refund Policy, please feel free to contact us through the Contact Us form.
NOTE: By using our website and services, you acknowledge that you have read and understood this Return and Refund Policy.
