Welcome to Fonezone.pk, operated by Fonezone (“we,” “us,” or “our”). We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you use our website, services, and products, including mobile phone sales, accessories, and at-home repair services.
By using our website, you agree to the practices described in this Privacy Policy. Please read it carefully to understand how we handle your information.
1. Information We Collect
We collect personal information to provide you with a seamless shopping and service experience. The types of personal information we collect include:
Personal Identification Information: Name, email address, phone number, and home address (for repair services).
Payment Information: Credit/debit card details and billing information for processing payments securely.
Device Information: Type of device, IP address, browser type, and operating system.
Order Information: Product purchases, repair requests, and any communications related to these transactions.
Location Data: If you use our at-home repair services, we may collect your physical location to provide the service.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
To process and deliver your orders (including mobile phones, accessories, and repair services).
To communicate with you regarding your orders, repairs, and other services.
To improve our products, services, and website functionality.
To process payments and prevent fraudulent transactions.
To deliver at-home repair services.
To comply with legal obligations.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with:
Service Providers: Third-party companies that assist in delivering our services, such as payment processors, logistics partners, or IT service providers.
Legal Authorities: If required by law, we may disclose your information to government authorities or relevant parties for legal processes.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your personal information may be transferred to the new owner.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to track your activity on our website and store information to enhance your user experience. You can disable cookies through your browser settings, but this may limit certain features on our website.
5. Data Security
We take the security of your personal data seriously. We implement a variety of security measures to protect your information from unauthorized access, misuse, alteration, or destruction. However, no system is completely secure, and we cannot guarantee the absolute security of your data.
6. Your Rights
You have the following rights regarding your personal data:
Access: You can request a copy of your personal data that we hold.
Correction: You can request the correction of inaccurate or incomplete data.
Deletion: You can request the deletion of your personal data, subject to legal requirements.
Opt-out: You can opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies before providing any personal information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised version will be effective immediately upon posting. Please check this page regularly for updates.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us through the Contact Us form.
NOTE: By using our website and services, you consent to this Privacy Policy and agree to its terms.
